as to howTechproof collects, uses and discloses the personal information provided to us.
Collection And Use
Techproof collects personal information provided to us as is necessary to perform one or more of our functions or activities, primarily but not limited
to the following:
a. to receive, process, and dispatch customer orders for delivery;
b. to transact credit card payments for customer purchases;
c. to improve our customer service by surveys and customer feedback;
d. billing and account management;
e. to advise those listed in our database of promotions, limited edition products, special offers and competitions etc; and
f. any secondary uses where we might act on your behalf and where your permission is obtained to do so.
Techproof collects information as follows:
a. directly from new, existing and potential customers as they provide information by telephone, email, purchase orders, credit
application forms and by our online registration/ordering system;
b. from third party suppliers; and
c. from publicly available sources of information;
Techproof will endeavour to advise of any changes to our policy by modifying this page immediately and/or by contacting you directly where it is reasonable
and necessary to do so.
Techproof will obtain the owner’s consent for use of non-sensitive personal information for secondary purposes at the time of collection.
Where your consent has been obtained Techproof may disclose personal information to related or unrelated third parties, including your consent for disclosures
made under the credit reporting requirements of the Privacy Act. Techproof may disclose personal information to unrelated third parties such as debt recovery
agents, our freight and courier companies for the purposes of them contacting you to arrange delivery and on occasions where we might assist customers
with specialist installation services, to such service providers.
Techproof may disclose personal information to law enforcement agencies, government agencies, courts or external advisers where permitted or required
Techproof will not collect, use or disclose personal information beyond the means listed herein without first obtaining the owner’s consent.
Employees, contractors and agents of Techproof are instructed to perform their duties in a manner consistent with its legal responsibilities in relation
Techproof maintains all hard copies of customer information in the security of our premises and is available only to employees involved directly in the
processing of customer orders and/or for the reasons outlines in the terms of “Collection and Use” above.
Payment and credit card details provided on our website are provided via a secure payment gateway, details of which are never released to Techproof, its
employees, contractors or agents. Where payment or credit card details are provided by telephone, facsimile, email or other such means directly to our
office, Techproof employees will endeavour to destroy such information as soon after processing payment as is reasonably practicable. Techproof will retain
credit card information provided to us for the purposes of repeat orders, where we have been instructed by the owner to do so. Credit card details held
Such information is retained in our database secured by individual security accesses.
Techproof will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and
Access And Correction
Techproof respects your right to access records containing your personal information in accordance with the Privacy Act. We will amend and/or correct
records containing your personal information as soon as is reasonable and practicable at your request and in accordance with the Privacy Act.
Techproof is unable to receive credit card orders anonymously, however we will endeavour to transact with customers anonymously wherever it is reasonable
and practical to do so.
We will endeavour to answer your questions immediately or otherwise respond to your queries as soon as possible. Further contact details are available
at the “Contact us” section of our website.