- Terms & Conditions
- The following are the Terms and Conditions of orders placed with TechProof. On ordering from TechProof you confirm your agreement
to these Terms and Conditions.
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary
slightly, from those shown, due to normal design and production fluctuations.
Accepted Methods of Payment
For security details, please see our privacy statement.
Card payments can be made using Visa, MasterCard and PayPal. There is no fee payable if you pay with PayPal. Full payment is taken at the time
of ordering, including for delivery.
Buying Products on Our Website
Shipping charges will be calculated during the checkout process, after you choose your preferred shipping method.
We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products
in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance
procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether to
order the product at the correct price.
We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an email
to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be dispatched and/or delivered; however,
these estimates are based on several factors over which we have no control and as such, time for dispatch and/or delivery shall not be of the essence
of the contract and should be considered as rough estimates only.
Your Right to Cancel
You can cancel your order any time before your order is shipped. Please note, cancellation requests outside of our business hours will be handled
on the next business day. However, your order could of shipped and we will be unable to cancel.
You should inform TechProof via Live Chat.If your order is in transit or you have already taken receipt of it, then you will be unable to cancel
If you have not received your order within 30 business days of shipping (not including Sundays), you must immediately advise TechProof of the
delay/loss. If the delivery address provided at the time ordering is incorrect TechProof will not be held responsible or be able to act. If you
have not reported your order as missing/not received within this 30 day period TechProof will be unable to take action. Please note that TechProof
will need to wait for 15 days before being able to trace, replace or refund lost items
At TechProof we have every confidence that you will be delighted with your purchase. However, if you wish to return any goods purchased please
follow the applicable policy detailed below.
Faulty Goods – within 15 days
If your goods are faulty on arrival, you have 15 days in which to inform us of the fault to claim a full refund or exchange (please note that
for our business customers, different terms of sale apply).
Goods should be returned in their original packaging complete with all accessories and documentation.
Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and
if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you (In certain circumstances, faults
will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, device not powering
up etc.). In this instance you will be liable for the return postage.
Unwanted Goods – within 7 days
You can return unwanted goods within 7 days of delivery and we will refund you the price paid for the goods.
If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a
15% re-stocking fee*.
Unfortunately, we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to
product software, all types of replacement batteries, memory, media cards or similar products.
Wireless or wired headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.
Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 business
days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you are eligible for a refund we will refund you back to the payment method you used when you originally paid for your order.
Please note: It is your responsibility to notify us of any changes to your credit card details i.e. you no longer have that account. Refunds by
credit card are made to the same credit card that was used for the original purchase*. Refunds can take up to 30 days to process.
Please Note: Any return that is not accompanied with the returns form will be held by TexhProof for 10 days, awaiting the return of the completed
form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed
*These terms do not affect your statutory rights.
For faulty items after 30 days that are still under manufacturer warranty, you will need to contact the manufacturer for repair or replacement.
Please retain your original packaging for manufacturer information.
Failed Delivery Policy
On occasion parcels identified as ‘Failed Delivery’ are returned to TehProof within 5-10 days of dispatch from our warehouse.
Reasons given are the following:
Addressee has gone away
Not called for
Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and, if required,
a request for delivery address details or confirmation of delivery details that you originally provided when first placing your order will be made.
Reasons 1 & 2 - Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from
notification, unless TechProof receives alternative instructions.
Reason 3-5 - Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery
Reason 6 & 7 - No action will be taken by TechProof until new instructions are received from you. If after 30 days from the
original dispatch date you have not contacted TechProof then your order will be disposed of and a recycling charge made to your account.
In the event the delivery address needs to be amended, please contact our Customer Relations Team within 48 hoursby online chat.
Re-delivery will be charged at the appropriate rate for the original delivery service chosen when the order was placed.
Recycling charges will be applicable to the product/s requiring recycling.
Promotional/Coupon codes are only valid online and need to be entered in the shopping basket to obtain the discount.
Promotional Codes cannot be used in conjunction with any other promotional codes.
Any certificate or voucher has a cash redemption value of $0.001 and is not transferable or assignable.
Information You Provide To Us
The following applies to any information you provide to us, for example during any registration or ordering process.
You authorize us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to
your name, email address, telephone number and address, to the extent reasonably necessary to fulfil your order, market/communicate products and
services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part
of our business), associates or sub-contractors (together our ‘Partner Companies’).
If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying
behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you.
All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’
By clicking on the ‘Place My Order’ button you are agreeing to joining our email newsletter list.
Online Contract Formation
By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods
from TechProof. Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation email, or when the
goods you ordered are effectively dispatched, whichever happens first. If for any reason your order is rejected before we accept your offer and
payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the dispatch confirmation
email or SMS and that have not been dispatched to you do not form part of the binding contract between you and TechProof.
TechProof will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities.
Please note that Internet host IP addresses are recorded when placing an order online.
Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent
of a parent or carer. The cardholder must be available to give information in cases where an under 18 is ordering.
For any questions on our terms and conditions, you can contact us here.